 Forecross Customer
Support |
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| Forecross
Customer Support (FCS) is a problem tracking system developed exclusively for our
customers. It operates 24 hours a day, 7 days a week. Each Forecross customer receives a
unique Customer ID and Password to log onto FCS. The only requirement is access to the
Internet. |
Customer Benefits
FCS provides Forecross customers with the following benefits:
- Interactive, online technical support via Internet.
- Up-to-the minute information on the status of customer
projects.
- Automated issues tracking throughout the project.
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What Drives FCS?
As depicted in the following diagram, FCS runs on a Web
application called WebFirst™ (WFS). WFS displays web pages that request the
appropriate information for logging questions, enhancement requests or suspected problems.
WFS processes this information, storing it in the Forecross CustomerFirst® (CFS)
database. At the same time, CFS interfaces with WFS, updating information created in CFS
by Forecross project managers. Using WebEngine DB™ technology, WFS is able to provide
an efficient connection between the web server and the CFS database, expediting the
processing of Forecross customer requests.
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Contents Copyright of 1998 - 2007 Forecross Corporation, WebFirst™ is trademark of
Repository Technologies, Inc.,WebEngine DB™ is trademark of WebEngine, Inc.,
CustomerFirst® is a registered trademark of Repository Technologies,
Inc.,TRUEchange™ is trademark of TRUE Software, Inc |
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